018042001008

-Return and exchange policy 30 days from the date of purchase providing the invoice or the phone number registered without changing the condition of the model -Note: (Soiree-Scarfs-Under wears) No return or exchange -Quality assurance In case of manufacturing defect in the product on the same day of its arrival, the price of the item will be refunded in addition to the shipping cost

How to return the item:

1-Request to return the item Call us on 01151115606 or through email crm@salam3.horizondm.com

2-Arrange appointment to receive the item and we will arrange for the item to be delivered by one of our shipping providors

3-Return the item Re-packing the item as its original packaging then hand it over to the representative of transportation company

4-Refund When receiving the item we will check on its condition and then return your money

There are some cases where it is difficult for us to support return:

1-If the return is requested over the time frame which is 14 days or 30 days for defective or non-conforming products from the day of receipt.

2-If the product is used, damaged or not in the same condition that you received it.

3-Specific non-returnable categories as under wears or socks.. etc.

4-Any product that has been used.

5-Anything missing from the package you received including price tags, stickers, original packaging and accessories.

6-Products related to personal hygiene.